Legal
Privacy Policy
Last updated:
1. Who We Are
Ringway Enterprise Services Ltd, trading as R.E.S Ltd ("we", "us", "our"), is an electrical contracting company registered in England and Wales. We are the data controller for the personal data collected through this website. You can contact us at [email protected] or by calling 07415 998064.
2. What Data We Collect
When you submit an enquiry through our contact form, we collect:
- Full name
- Email address
- Phone number (optional)
- Property type and service required
- Details of your project or enquiry
We do not collect any special category data (such as health information) and we do not use automated decision-making or profiling.
3. How We Use Your Data
We use the information you provide solely to:
- Respond to your enquiry and provide a quote
- Arrange and carry out electrical work you have requested
- Communicate with you about your project
Our lawful basis for processing is legitimate interests (responding to your enquiry) and, where a contract is formed, performance of a contract.
4. How Long We Keep Your Data
Enquiry data is retained for up to 6 years from the date of last contact, in line with standard UK limitation periods for contract disputes. If no contract is formed, we will delete your data within 12 months of your enquiry.
5. Who We Share Your Data With
We do not sell or rent your personal data to third parties. Your data may be shared with:
- Our website hosting and messaging platform (GoDaddy), which processes data on our behalf under a data processing agreement
- Subcontractors or engineers engaged to carry out work you have requested — only where necessary
All processors are required to handle your data securely and in accordance with UK GDPR.
6. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure of your data (the "right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, email us at [email protected]. We will respond within one calendar month.
7. Cookies
This website uses only essential cookies required for the site to function. We do not use analytics, advertising, or tracking cookies. No cookie consent banner is required for essential-only cookies.
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over HTTPS.
9. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns directly before you contact the ICO.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will always reflect the most recent version. Continued use of this website after any changes constitutes acceptance of the updated policy.